TracCollar Returns

We are sure you will enjoy your TracCollar. Remember, the TracCollar is not a cure for neck pain. We take no responsibility for use or misuse as you should consult your health care professional before starting any exercise program or using the TracCollar.

Exchanges will only be made in the unlikely event of defective goods or our shipping error. If you have a TracCollar with a defect, please contact our customer service department to get instructions on getting your TracCollar exchanged.

Please note: Federal Health Regulations forbid us from taking personal items that have been opened. This prevents us from reselling products that may be unsanitary. TracCollar uses a cloth interior which comes in contact with the skin of the neck and hair. We are confident that our customers would feel better knowing that we protect them by not allowing any TracCollar to be returned, and therefore they are assured of buying a new and not a repackaged product that has been previously used. This is your guarantee of a fresh, new TracCollar that may be used in comfort and safety. A new TracCollar is sealed in the protective case.

Any item(s) that are deemed returnable are at our discretion and must be approved along with an authorization number issued prior to returning. There will be a 15% processing fee for any authorized return. Additionally, any unauthorized return will be charged 15% in an addition to the 15% processing fee. Please contact customer service regarding returns.

We have gone to great lengths present as many details about TracCollar as possible to help make your purchase decision easier. If you need help, our customer service department would be happy to help you in your decision process. Your questions are always welcome.